abba7's Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how abba7 collects, uses, and protects your information.
Introduction and Scope
abba7 ("we", "our", or "platform") operates a safe and trusted online gaming service for players in Bangladesh. When you use our website, create an account, or use our services, you agree to the terms of this privacy policy.
This privacy policy applies to all individuals who use our services — both registered users and unregistered visitors. We place the highest importance on your privacy and do not sell your information to third parties.
What Information We Collect
abba7 only collects information that is necessary to provide our services. The various categories of information we collect are described below.
Identity Information
- Full name and date of birth
- Email address
- National ID or passport number (for identity verification)
- Residential address
- Username and password (stored in encrypted form)
Financial Information
- bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
- Deposit and withdrawal history
- Wallet balance and bonus credit information
- Transaction time and amount
Technical Information
- IP address and device type
- Browser and operating system information
- Cookie and session data
- Time and duration of site visits
- Pages visited and click patterns
Gaming Activity Information
- List and history of games played
- Bet amounts and win/loss records
- Bonus and promotional offer usage information
- Session length and playing habits
How Your Information Is Used
abba7 uses the information collected for the following legitimate purposes. We never use your personal information for unauthorised activities.
- Account Management: Your identity information is used to create, verify, and secure your account.
- Service Delivery: Your information is used to complete all financial transactions, including deposits, withdrawals, and bonus processing.
- Identity Verification (KYC): Identity documents are verified to prevent fraud and ensure a safe environment.
- Customer Support: Your information is used to respond to your complaints and questions via live chat or email.
- Platform Improvement: Analytical information is used to improve service quality and enhance the user experience.
- Responsible Gaming: Information is analysed to detect unusual gaming behaviour and provide support to players.
- Communication: Used to send important account-related notices and promotional offers (to consenting users only).
- Legal Obligations: Information is used to comply with applicable laws and regulations.
Sharing Information with Third Parties
abba7 never sells your personal information. However, information may be shared in a limited way in the following circumstances to operate our services.
Payment Processors
Only the financial information necessary to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer is passed to the relevant payment provider.
Identity Verification Services
Identity document information is securely sent to an approved verification service provider to complete the KYC (Know Your Customer) process. This process is fully encrypted.
Legal Authorities
Information may be disclosed if required under a court order or government regulations. In such cases, we always provide only the minimum information necessary.
Data Security Measures
abba7 applies industry-standard technical and organisational security measures to keep your information safe.
SSL Encryption
Our entire platform is secured with SSL (Secure Socket Layer) encryption technology. As a result, all information exchanged between your browser and our servers is encrypted and cannot be read by third parties.
Data Storage Security
Your password is never stored directly — it is kept only as an encrypted hash. Financial information is stored on secure servers in accordance with PCI-DSS guidelines.
Access Controls
Only authorised staff may access your information, and only as required for specific work purposes. All our staff are bound by strict confidentiality agreements.
Regular Security Audits
Our systems undergo regular security audits. If any potential vulnerabilities are identified, corrective action is taken immediately.
Cookies and Tracking Technologies
abba7 uses cookies and similar technologies to improve your experience. You can manage cookies by changing your browser settings, though disabling certain cookies may limit some site functionality.
Cookie Types and Purposes
- Essential Cookies: These cookies are necessary to keep you logged in and to ensure security. They cannot be disabled.
- Functional Cookies: Used to remember your preferred language, layout, or gaming settings.
- Analytics Cookies: Collect anonymous statistics to understand which pages of the site are used most — these do not carry any personal information.
- Session Cookies: Automatically deleted after you close the site.
Your Rights
As a user of abba7, you have the following rights regarding your personal information. Contact our support team to exercise these rights.
Right to Access Information
You can request to know what information we hold about you.
Right to Correct Information
If any information we hold about you is incorrect, you can request that it be corrected.
Right to Delete Information
In certain circumstances, you can request to close your account and have your information deleted.
Right to Data Portability
You can request to receive your information in a standard digital format.
Right to Object to Processing
You can object to marketing communications or certain types of data processing.
Right to Withdraw Consent
You can withdraw any consent you have previously given at any time.
Data Retention Period
abba7 retains your information only for as long as necessary to fulfil the original purpose for which it was collected, or as required to meet legal obligations.
- Active account information: for the entire duration the account remains open
- Financial records of closed accounts: a minimum of five years from the date of closure (legal requirement)
- Login logs and security data: a maximum of two years
- Analytics cookie data: a maximum of one year
- Support communication records: three years from the last contact
When the set retention period expires, information is securely deleted or anonymised so that you cannot be identified in any way.
Protection of Minors
Age Restriction
abba7's services are for users aged 21 and over only. We do not knowingly collect information from any minor. Age verification is mandatory at the time of account registration.
If we become aware that a minor has created an account on our platform, the account will be closed immediately and all collected information will be deleted.
If you believe a minor is using our platform, please notify our support team.
Policy Changes and Updates
abba7 reserves the right to amend and update this privacy policy as needed. Any significant changes to the policy will be published on this page and the "last updated" date will be changed.
For important changes, registered users may be notified at their registered email address. However, we recommend visiting this page regularly so you stay aware of the latest policy.
Continuing to use the site after a policy update will be considered as your agreement to the revised policy. If you do not agree with the changes, you can contact our support team to request account closure.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this privacy policy, please contact us directly. We provide support 24 hours a day, seven days a week.
Contact Us
Use the live chat option on our website — support is available in Bengali, 24/7.
[email protected]
We respond to your requests as quickly as possible. Live chat connects you instantly.
For privacy-related requests, account verification may be required to confirm your identity. This is a necessary step to protect your information.